Customer Testimonials

After changing my mind several times, Jad was extremely patient with me and made the deal happen. I would highly recommend James River Chrysler Dodge Jeep Ram to everyone I know.

We recently went to this dealership for a safety recall on our Dodge Grand Caravan. We were contacted many times by the dealership by text to have this recall done. After a wait of 2 1/2 hours, we were told they had to order parts to do this recall. If they did not have the parts, why were they contacting us to have it done? When they returned the vehicle to us, this is what we found: * 3 small dents in driver side door * radio switched to different station * steering wheel adjusted so that I could not get in * rear view mirror moved * ... Read More

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Google - Nov 12, 2026

We recently went to this dealership for a safety recall on our Dodge Grand Caravan. We were contacted many times by the dealership by text to have this recall done. After a wait of 2 1/2 hours, we were told they had to order parts to do this recall. If they did not have the parts, why were they contacting us to have it done? When they returned the vehicle to us, this is what we found: * 3 small dents in driver side door * radio switched to different station * steering wheel adjusted so that I could not get in * rear view mirror moved * scratch in plastic radio face We waited 2 1/2 hours just to find out parts were not available to do the recall even though we were contacted by text 6 times to have recall done. The only thing we got out of this appointment was damage to the vehicle, both inside and out!

Good job 👍

Enjoyed every minute of our time buying a new truck from Mike Manning here at James River Jeep !!

Great dealership. Justin worked hard to get our business. Tyler did the financing and very honest and knowledgeable.

Jad was great to work with I recommend doing business with him

I recently traveled all the way from Georgia to pick up a vehicle from James River CDJR, and I can't say enough good things about my salesman, Josh. Being an out-of-state buyer can be nerve-wracking, but Josh went above and beyond from the start—sending a detailed video walkthrough of the car to make sure I had complete visibility before making the trip. When I landed at the Springfield (SGF) airport, they were kind enough to pick me up and bring me straight to the dealership. The overall buying and financing process was smooth, friendly, and efficient. Josh and ... Read More

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Google - Nov 2, 2026

I recently traveled all the way from Georgia to pick up a vehicle from James River CDJR, and I can't say enough good things about my salesman, Josh. Being an out-of-state buyer can be nerve-wracking, but Josh went above and beyond from the start—sending a detailed video walkthrough of the car to make sure I had complete visibility before making the trip. When I landed at the Springfield (SGF) airport, they were kind enough to pick me up and bring me straight to the dealership. The overall buying and financing process was smooth, friendly, and efficient. Josh and the team were extremely welcoming and sweet throughout the entire visit. The only reason for the 4-star review instead of 5 is a gap in their pre-delivery service inspection. Once I got out on the highway for the long drive back to Georgia, I noticed the steering wheel was pulling to the right. As soon as I got home, I had to take it straight to an alignment shop, where the tech confirmed the alignment was noticeably out of spec. An out-of-state buyer on a quick test drive won't catch high-speed tracking issues until they are on the road home, so this is definitely an area for the service team to be more mindful of before delivering cars to long-distance customers. Overall, a very positive experience thanks to Josh’s exceptional customer service.

These guys take care of you start to finish. Didn’t take long to do paperwork.

Jad was a great guy and salesman. He is hard working and easy to work with. 👍👍

Trent & Tony

Trenton was fantastic to work with! He made the entire experience smooth and enjoyable. I’ll definitely be recommending him to anyone I know! Brett, the sales manager, was also great to work with. Both went above and beyond to make sure we had a great experience. Highly recommend!

Excellent experience buying a preowned Jeep. Trent Brown made the process painless and everything was ready for me when I got to the dealership to sign and pick up the Jeep.

I had a wonderful experience with Trenton Brown as my salesman. He was very thorough and patiently worked with me to address my concerns, questions, etc.

Trenton Brown was awesome. He explained all the process to us walked through the whole walk of buying a vehicle. He made it easy. I would recommend him to my worst enemy.

We had a great experience working with our salesman Trenton Brown! He was friendly, professional, knowledgeable, and made the entire car-buying process smooth and stress-free. He took the time to answer our questions, listened to what we needed, and made sure we felt comfortable with our decision. We never felt pressured, and we truly appreciated his honesty and excellent customer service. If you’re looking for someone who goes above and beyond to help you find the right vehicle, I highly recommend him! We would definitely do business with him again! Go see Trenton Brown!

Mike Manning was amazing. Made the new carpurchase extremely painless. Through and very kind. Great salesman!!

Mike Manning was awesome and very helpful.

Tobyn was awesome to deal with, he wasn't pushy or overwhelming like I've had at almost every other car lot. He was straight forward with me from the start. On buying the truck I wanted and didn't try to sell me another vehicle which was a huge thumbs up, other lots have tried to get me to look at other trucks that I didn't want we only looked at the truck I came to see and he didn't waste my time, we sat down and work out a number that could both live with. Communication ... Read More

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Google - Oct 26, 2026

Tobyn was awesome to deal with, he wasn't pushy or overwhelming like I've had at almost every other car lot. He was straight forward with me from the start. On buying the truck I wanted and didn't try to sell me another vehicle which was a huge thumbs up, other lots have tried to get me to look at other trucks that I didn't want we only looked at the truck I came to see and he didn't waste my time, we sat down and work out a number that could both live with. Communication was great also. I'd recommend if your in the market for a truck to ask for him

Trenton Brown did great. Would definitely come back here again

Trenton Brown

Brett, Mike and Trenton took exceptional care of us! We were faced with challenges following replacing our vehicle following the April hailstorm. This team worked a complete miracle on our behalf and we left with an incredible deal on a brand new vehicle that exceeded our expectations. I could not recommend this dealership more as this is our second purchase from James River Chrysler Dodge Jeep Ram.

Was such a great experience! I was undecided at first. But was made very comfortable and welcomed by Josh Clayton! Thank you so much

I received personal, professional service throughout the entire process to purchase a new Jeep vehicle. No high pressure tactics. I was treated with respect, courtesy and patience. This was my first experience with buying a car, all my concerns and apprehensions were relieved very quickly. I love my new Jeep and I highly recommend the whole team at James River Chrysler Dodge Jeep RAM.

Michael C. Was truly amazing and was so informative! Buying a car is such a stressful thing to do and you made it easy. Thank you so much for dealing with everything we put you through lol. 10/10 experience!

Micheal (Little) has been great! Very patient.

Couldn’t have been a better sales associate than Justin Adams. He was 100 percent thorough on our buying experience. Knowledgeable guy and not a smart ass just to sell you a car like most others. Will be back

Traded for a 2026 Jeep Cherokee. Great experience. No pressure sales. Very knowledgeable. Smooth transaction.

Greatly Appreciate Jacob Rapp in all he did for us today! He really took his time to listen to what I was looking for and tailored the vehicle of choice to exactly that.

Toby Dudley was a very informative and accommodating salesman!

Trent was super helpful along the way answered all my questions and got me EXACTLY what I needed to get added to the business I appreciate all your help and professionalism as well as all your hard work definitely will be my only car lot I purchase from here on out

Mike Manning was great to work with! The entire process was very good! Will be back again

James River Dealership had great customer service! Trenton was our sales consultant and he did a wonderful job getting us where we wanted to be with our budget and with the perfect Jeep Grand Cherokee L Summit! Very happy with our purchase!

Nice men

Trenton and Brett were great to work with and made the whole interaction seem like a breeze. Very professional environment and mannerisms while also easy to talk to. Definitely recommend for anyone looking to make their next vehicle purchase!

Salesman who showed me around, Trent, was very helpful

Thank you, Tobyn, for helping me find my car this past weekend! He was very helpful, friendly, and made the process easy. I really appreciate all his help and will definitely be recommending him to my family and friends when they’re looking for their next car!

Trenton B and Byron were amazing! Super attentive and knowledgeable 🙂

Trenton Brown helped us get the car we wanted! Go see him!

Trenton was great to work with! We drove 5 hours to get our Jeep from him!

Enjoyed our experience with Trenton purchasing our new Jeep. We see a great future for this young man, knowledgeable and kind. We tank him for being such a great professional. Bruce and Susan Doolittle

Another great experience working with the team at James River Jeep. Purchased a 22 Grand Cherokee and the process couldn't have been easier. Tobyn and Byron were awesome to work with, informative and did great providing the right recommendations through the financing process. Will continue to come here and recommend. Their service department is great as well, always have good experiences with them. All around a great dealership.

Sales staff was great!

Jad was great to work with

Trenton

Friendly and informative

I had Brett Perry for my salesman. He made it easy and obtainable for me to leave with my preferred car! I love my car and would go back if I decide to trade it 🙂 very honest and reliable dealership

⭐ One star: a month without my van and nothing to show for it I brought my 2017 Dodge Grand Caravan to James River Chrysler Dodge Jeep RAM for transmission work. The repair the previous owner had done was still under warranty, and I was told the dealership would handle everything. I even bought the Carfax report and gave it to them. To help track down the information they needed. It has now been a month, and no work has been done. I called my service advisor Ryan Garbill twice a week. For weeks I was told "he will call you ... Read More

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Google - Oct 1, 2026

⭐ One star: a month without my van and nothing to show for it I brought my 2017 Dodge Grand Caravan to James River Chrysler Dodge Jeep RAM for transmission work. The repair the previous owner had done was still under warranty, and I was told the dealership would handle everything. I even bought the Carfax report and gave it to them. To help track down the information they needed. It has now been a month, and no work has been done. I called my service advisor Ryan Garbill twice a week. For weeks I was told "he will call you back," and my emails went unanswered. Now they're asking me to track down the warranty information myself, after telling me they would take care of it. When I finally went in person to check on my van, I found the inside handled carelessly. My stuffed cat on the dashboard was covered in grease fingerprints, my squishy duck ornament was broken, and my steering wheel cover had been taken off. When I pointed this out to my service advisor, Ryan Garbill, he told me the cover wasn't off and nothing was broken, even though I was looking right at it. I expected communication, follow-through on what I was promised, and basic respect for my vehicle. I got none of those. I can't recommend this service department. A couple of notes. I wrote "emails went unanswered," assuming "answered emails" was a typo, so change it if that's wrong. If you took photos of the duck, the cat, and the steering wheel, attaching them will make the review much more credible. I'd also leave his phone extension out of the public review, since his name is enough.

Not a great experience! Auto-start dash light led me to believe it was auxiliary battery installed with James River less than 2 years ago. Luckily was covered under the 2 year warranty but was very disappointed with the lack of communication by service department. Advisor never told me the vehicle would be kept overnight for "testing". I dropped it off at 8.30am and only received one message at 4pm "installing the new battery" but no updates after that or the next day! I called the service number that night and was met with a "sorry, we're ... Read More

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Google - Sep 9, 2026

Not a great experience! Auto-start dash light led me to believe it was auxiliary battery installed with James River less than 2 years ago. Luckily was covered under the 2 year warranty but was very disappointed with the lack of communication by service department. Advisor never told me the vehicle would be kept overnight for "testing". I dropped it off at 8.30am and only received one message at 4pm "installing the new battery" but no updates after that or the next day! I called the service number that night and was met with a "sorry, we're kind of busy and doing the best we can". Never heard back from my advisor, even the next day so I called again at 10am. Still no update. I finally drove to the service department at noon and was not met with any sort of professionalism. Two phone calls and a text message and never received a response or update. I would recommend more communication and responsiveness from the advisors. Seems they're sacrificing quantity for quality. I'm not that hard to please as I'm in customer service/sales and I know the challenges but this experience has guaranteed I will not be buying a new vehicle or servicing my current one with James River ever again.

DO NOT PURCHASE FROM THEM. They will sell you messed up cars and have TERRIBLE customer service, expect ZERO help from them. -63738376/10

Tobyn there dealer sent me over a video of a truck I was highly interested in, I contacted him and we started talking. I was gonna trade in my car and get the truck me and Tobyn had talked that threw and then he told me that if I filled out a financial application they would hold truck I filled it out on Wednesday and was headed up there Friday. Friday comes I took off work to make it there in time it was over a 1hr drive 30min before I headed up there I was looking at the truck ... Read More

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Google - Jul 24, 2026

Tobyn there dealer sent me over a video of a truck I was highly interested in, I contacted him and we started talking. I was gonna trade in my car and get the truck me and Tobyn had talked that threw and then he told me that if I filled out a financial application they would hold truck I filled it out on Wednesday and was headed up there Friday. Friday comes I took off work to make it there in time it was over a 1hr drive 30min before I headed up there I was looking at the truck again on there website and saw it said sold, so I texted tobyn and asked if the truck was sold he said “we actually just sold it!” Like what do you mean ! I was 30 min from driving over a hour and you’re saying you’re happy you sold it. Then I proceeded to talk to the manager who told me the truck had 118,000 miles when tobyn was telling me 113,000 the whole time which isn’t a huge deal but as a salesman selling a truck that is something so simple you should know. Tobyn is a terrible sales person and I would highly recommend to avoid doing any sort of transaction with him. There is much more to this story but not worth the time to say everything.

Dodge journeys suck

Although I bought a 2020 jeep wrangler from another dealership we where not made aware that there had been recalls on certain jeeps around that year for bad paint flaking on all hinges doors and hood. Took are jeep to a body shop where we was referred to Jeep Chrysler in Nixa and at first the experience was great and I believe his name was Mike or Steve at the service desk. Said that we had missed the deadline to get it totally redone that they would get ahold of the manufacturer to see what they could do. The manufacturer agreed ... Read More

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Google - May 10, 2026

Although I bought a 2020 jeep wrangler from another dealership we where not made aware that there had been recalls on certain jeeps around that year for bad paint flaking on all hinges doors and hood. Took are jeep to a body shop where we was referred to Jeep Chrysler in Nixa and at first the experience was great and I believe his name was Mike or Steve at the service desk. Said that we had missed the deadline to get it totally redone that they would get ahold of the manufacturer to see what they could do. The manufacturer agreed upon a hardship repair which means we was responsible for around $4,000 of the repair which we was more that happy to do. Jeep Chrysler tokd us we would have to use the body shop that they use and we set up a appointment and we went and had the body shop look it over. Parts department called said parts where ordered and a time for body shop would be set. After that several calls where made to the dealership parts and service department only to keep getting the run around saying they had to wait for thereboss to sign off on it after telling me parts where already in. I know i didn't purchase my vehicle from them but I was going to them for service where my business didnt seem important enough for them. So word to the wise if you need service on a Jeep or Chrysler vehicle dont waste your time going there because they will take it to a dealership where the care about keeping there customer base

My mother and I recently purchased two vehicles from this dealership, both paid for in cash. My mom bought a 2025 Mazda, and I bought a 2024 Ford Maverick Lariat. During the purchase, my mother was told that because her Mazda only came with one key fob, they would have someone from 417Key come out to her apartment and take care of it for her. This was a big deal to her because she is 75 years old and was very worried about it. She was reassured more than once that it would be handled. I was also told my truck would have ... Read More

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Google - May 8, 2026

My mother and I recently purchased two vehicles from this dealership, both paid for in cash. My mom bought a 2025 Mazda, and I bought a 2024 Ford Maverick Lariat. During the purchase, my mother was told that because her Mazda only came with one key fob, they would have someone from 417Key come out to her apartment and take care of it for her. This was a big deal to her because she is 75 years old and was very worried about it. She was reassured more than once that it would be handled. I was also told my truck would have half a tank of gas and would be detailed before I picked it up. When we came in to pick up the cars, our salesman Zach was not there, and someone named Tobin helped my mom. He repeated the same thing about the key fob and made it sound like everything was still being handled. Now, two weeks later, no one has called my mom, no one has followed up, and nothing has been done. When I called and spoke with Zach, I was told that Tobin now claims he never said that, and apparently we are expected to call the key company ourselves and pay for it. So I guess once they got two cash sales from us, they wiped their hands clean and walked away. I can live without the gas and the detailing. That is irritating, but not the real issue. What I cannot accept is my 75-year-old mother being promised something important, reassured repeatedly, and then completely dismissed after the sale was done. This is exactly the kind of behavior that makes people distrust dealerships. Once the paperwork was signed, the care and follow-through disappeared. Taking advantage of an elderly customer and then pretending the promise was never made is absolutely unacceptable.

Just bought a used escape I had it 8 days and there was a problem with the car and the service supervisor called telling me he knows nothing about the car I just bought from them. They had no idea how to tell me how to get help luckily I already knew who can help me

I reached out to James River Ford regarding a 2024 Camry SE and a 2023 Camry SE. I was respectful, clear, and upfront about my interest and budget. The 2024 Camry: the manager, Byron Dunn, only offered a $399 discount, then added a $597 documentation fee, bringing the total above my original target. The 2023 Camry: fully listed online with detailed photos and description, but after I inquired, he said it had been inspected and would be sent to a wholesale auction. Yet it remains on the website, priced above market, and had been in a rear-end accident with unclear damage history. When I respectfully indicated ... Read More

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DealerRater - Feb 25, 2026

I reached out to James River Ford regarding a 2024 Camry SE and a 2023 Camry SE. I was respectful, clear, and upfront about my interest and budget. The 2024 Camry: the manager, Byron Dunn, only offered a $399 discount, then added a $597 documentation fee, bringing the total above my original target. The 2023 Camry: fully listed online with detailed photos and description, but after I inquired, he said it had been inspected and would be sent to a wholesale auction. Yet it remains on the website, priced above market, and had been in a rear-end accident with unclear damage history. When I respectfully indicated that we couldn’t reach an agreement, Byron responded with a passive-aggressive message: “I apologize if my passion to assist you in purchasing a vehicle for much less than market pricing and below wholesale book values made you uncomfortable.” This felt unnecessary, unprofessional, and not reflective of how a manager should communicate. If you value transparency, professionalism, and clear communication, I would stay clear of Byron Dunn at James River Ford. Negotiating in good faith should not be met with passive-aggressiveness, and this experience was frustrating and disappointing. WEIRD ALLLL AROUND….

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“ Mike” from new car sales that they wouldn’t match the other dealerships offers and to expect approximately $599.00 for a doc fee from James River CDJR and also approximately $799.00 in a type of safety fee from James River CDJR added to their prices although when I asked what that “safety fee” was for, he would not respond! Glad he saved me the trouble of going up there.

Supposed to bring jeep in for warranty work and have a loaner waiting when I said we couldn’t be there until 3:30 or 4 and they had us down for a loaner at 2:30 so when we got dropped off we had no vehicle this was very inconvenient and no one at James River Jeep seemed to give a damn will never do business with them again

I would give it 0 stars if I could. We got a new compass in 2022, On the way home I smelled coolant, told them first oil change. They said it is normal. Told them getting worse 2nd oil change. They blew it off again. They said it is my head. It kept getting worse and worse. Finally Earlier this year I had to find leak myself which was head gasket, but by thus time the engine was to scared to be fixed. They said they was going to put new engine in it, which they did not they put reman in ... Read More

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Google - Dec 23, 2025

I would give it 0 stars if I could. We got a new compass in 2022, On the way home I smelled coolant, told them first oil change. They said it is normal. Told them getting worse 2nd oil change. They blew it off again. They said it is my head. It kept getting worse and worse. Finally Earlier this year I had to find leak myself which was head gasket, but by thus time the engine was to scared to be fixed. They said they was going to put new engine in it, which they did not they put reman in it. Took home smelt coolant, same scenario, finally made them find the issue which they damaged the pipe that come off radiator by puncturing it causing coolant to spray into fan. However since their incompetence took so long my warranty will no longer cover the part. So now I owe them $700-$800 for a part that they damaged and a diagnostic fee. UNLESS YOU LIKE HEADACHES AND INCOMPETENCE, I would just go to CORWIN.

A dealership full of comedians.

Just looking at the moment, despite the frigid temperatures,the sales staff Was friendly, knowledgeable and helpful.

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Great pricing. Knowledgeable sales persons. Colton knows his stuff! Gave me all the info needed.

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My nephew bought a car at this establishment, 4 days later the transmission went out . He haven't even had it titled yet. He contacted this establishment and told them about it , they wouldn't even except make it right with him. This is poor business on there part , they knowingly sold the boy a lemon. I will be reporting this to the BBB and ky3 . They will not be getting our business or the family. Shame on you for your wrong doing .

My son bought a 2015 Chevy Spark. On a Saturday by Tuesday he barely made it home the cvt transmission was going out. He called and the sales guy said they could probably help with half the cost. Well when he talked to manager they couldn’t do notting but maybe trade it back in and give him a little something for the car. Shame, shame on you for treating a Veteran like this. No he didn’t buy the warranty. Not even had it 4 days. But to be a big car lot and only worry able sales not your customers. ... Read More

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Google - Nov 30, 2025

My son bought a 2015 Chevy Spark. On a Saturday by Tuesday he barely made it home the cvt transmission was going out. He called and the sales guy said they could probably help with half the cost. Well when he talked to manager they couldn’t do notting but maybe trade it back in and give him a little something for the car. Shame, shame on you for treating a Veteran like this. No he didn’t buy the warranty. Not even had it 4 days. But to be a big car lot and only worry able sales not your customers. Will not be referring people to this car lot. Ky3 will be called to tell them how they treat people.

I bought a Honda Odyssey on Tuesday. Credit approved and all we had to do is go up there and sign the paperwork and give the down payment. Multiple times during the week we called to make sure they would hold the van until Saturday when we could get a ride up there. Even called Friday morning to make sure we were set for our appointment on Saturday. Got a call at 4:30pm that they had sold it out from under us. Would NOT EVER do business with this dealership again. This effects our credit report.

I purchased a used 2023 Durango here, and want to caution everyone when buying from this place. I pretty quickly found some fairly serious (and expensive) issues that were pretty surprising to find on a vehicle being sold at a dealer. One of my tires was mismatched with a cheap Chinese one, which I drove thousands of miles on, because who would expect a dealership to not catch something like that? My mechanic couldn't believe it, and I had to replace all four tires because it was tearing up the all-wheel drive. Now, I'm realizing it also had a ... Read More

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Google - Nov 26, 2025

I purchased a used 2023 Durango here, and want to caution everyone when buying from this place. I pretty quickly found some fairly serious (and expensive) issues that were pretty surprising to find on a vehicle being sold at a dealer. One of my tires was mismatched with a cheap Chinese one, which I drove thousands of miles on, because who would expect a dealership to not catch something like that? My mechanic couldn't believe it, and I had to replace all four tires because it was tearing up the all-wheel drive. Now, I'm realizing it also had a leak on the timing cover gasket that was clearly visible, and I'm having to replace my alternator, and probably more. It's like they legit didn't even look at it, and sold it to me. I reached out over the tires, and was told "there won't be any issues with that." Which is nonsense. If you're buying from here, have the vehicle inspected well by an independent mechanic, because they seem to have some pretty serious issues here.

I have never dealt with a dealer that won't allow you to use your own financing. If you want to buy from this dealership, you must use their financing. This is what Stan, one of their sales managers told me. He said it's not my policy but the owners policy. I will say most dealers will have a $1000 financial fee in their discounts. If you fianance through the dealership than you receive the extra $1000 discount. If you do not finance through the dealership than you add $1000 back to the price. I have no issue with that. Very common. ... Read More

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Google - Oct 30, 2025

I have never dealt with a dealer that won't allow you to use your own financing. If you want to buy from this dealership, you must use their financing. This is what Stan, one of their sales managers told me. He said it's not my policy but the owners policy. I will say most dealers will have a $1000 financial fee in their discounts. If you fianance through the dealership than you receive the extra $1000 discount. If you do not finance through the dealership than you add $1000 back to the price. I have no issue with that. Very common. They also charge you a fee of around $600 for a Safety fee. This includes wheel locks and a flashing rear led brake light. I am not exactly sure of the exact price but it's around that price and they charge a normal Doc or Admin fee which every dealer charges. If something that I stated above is incorrect, please let me know and I will change my review. Buyer beware. This was my dealing with Stan and this dealership. Your business with this dealership may be better than mine.

Would have given 5 stars but after signing paperwork 1 key was given to us and told where to buy another which is almost $200. Kinda cheap after spending so much and a vehicle with 11000 miles. Then we were told they could fix a minor problem for us. The person is always gone. Basically once you leave out of luck. On the positive note they did great selling and not pressuring. Ask how many keys! Also having problems with dodge truck having place to put licence plate in front. Tony( he's great)is trying to help us but so far we have ... Read More

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Google - Oct 23, 2025

Would have given 5 stars but after signing paperwork 1 key was given to us and told where to buy another which is almost $200. Kinda cheap after spending so much and a vehicle with 11000 miles. Then we were told they could fix a minor problem for us. The person is always gone. Basically once you leave out of luck. On the positive note they did great selling and not pressuring. Ask how many keys! Also having problems with dodge truck having place to put licence plate in front. Tony( he's great)is trying to help us but so far we have ordered several online and this shop doesn't have any and they didn't give with truck. Required in Missouri. Get to buy that too.

If I could put a zero star I would. Will never do business here and never recommend them. Vehicle was priced at $27,XXX, came back with paperwork with the prices RAISED to $32,XXX and would not do outside financing. Was ready to buy until they raised the price more than $4K what it’s listed for on THEIR own website and on cargurus

Unprofessional. Didn't try to make a deal with us or show us cars. Said our carfax had said our car had been wrecked that we wanted to trade in and only worth 25.00. Just lied to us. Our car is in good condition. Won't be going back there again. Never got anywhere but talking about what kind of car we were looking for. The negotiating manager was impersonable didn't want to introduce himself or meet with us, seemed like a real bias. All around it was an unpleasant and tiring experience there. Complete waste of an hour an ... Read More

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Google - Oct 16, 2025

Unprofessional. Didn't try to make a deal with us or show us cars. Said our carfax had said our car had been wrecked that we wanted to trade in and only worth 25.00. Just lied to us. Our car is in good condition. Won't be going back there again. Never got anywhere but talking about what kind of car we were looking for. The negotiating manager was impersonable didn't want to introduce himself or meet with us, seemed like a real bias. All around it was an unpleasant and tiring experience there. Complete waste of an hour an half.

I bought a 2021 Jeep Grand Cherokee in May 2024 with only one previous owner, and it has been nothing but problems. Within months, both fuel pumps had to be replaced, along with the seal-vapor canister, valve purge control, and purge hose. Even after all of that, the Jeep still jerks at highway speeds (especially downhill or with cruise control on) and acts up every time I fill the tank. Despite having three warranties, I was still charged $855 out of pocket, and the issue was never fixed. The dealership had my car multiple times and still couldn’t get it right. Their ... Read More

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Google - Sep 15, 2025

I bought a 2021 Jeep Grand Cherokee in May 2024 with only one previous owner, and it has been nothing but problems. Within months, both fuel pumps had to be replaced, along with the seal-vapor canister, valve purge control, and purge hose. Even after all of that, the Jeep still jerks at highway speeds (especially downhill or with cruise control on) and acts up every time I fill the tank. Despite having three warranties, I was still charged $855 out of pocket, and the issue was never fixed. The dealership had my car multiple times and still couldn’t get it right. Their communication was equally poor — I dropped the vehicle off first thing in the morning and wouldn’t get a call back until 30 minutes to an hour before closing. I even texted a direct dealership number after being told the problem was still happening, and no one responded. The most embarrassing part? A man from my church who works on cars out of a trailer park was able to get my Jeep running better than the official Jeep dealership ever did. For a newer vehicle with only one previous owner, this experience has been unacceptable. Between the lack of communication, wasted money, and constant issues, this has been the most stressful and disappointing vehicle I’ve ever owned.

Yesterday, I left James River Jeep and Zack a good review. Then, today happened....ugggg! We hadn't even had possession of this 2022 Jeep (with under 42,000 miles) for 24 hours before things took a very negative turn. After waking up on this beautiful autumn morning, we decided to take the top off of the Jeep and to drive to a neighboring town approximately 65 miles away for lunch and shopping. We should have taken heed when we got into the vehicle and the warning light came on showing low tire pressure in ALL FOUR tires (we literally JUST drove it off the ... Read More

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Google - Sep 7, 2025

Yesterday, I left James River Jeep and Zack a good review. Then, today happened....ugggg! We hadn't even had possession of this 2022 Jeep (with under 42,000 miles) for 24 hours before things took a very negative turn. After waking up on this beautiful autumn morning, we decided to take the top off of the Jeep and to drive to a neighboring town approximately 65 miles away for lunch and shopping. We should have taken heed when we got into the vehicle and the warning light came on showing low tire pressure in ALL FOUR tires (we literally JUST drove it off the lot yesterday afternoon! ) My husband, who is much more easy going and positive minded than I am, shrugged it off, claiming that the pressure would surely increase as the Jeep warmed up. (Little did we know at the time that this would be the least of our worries by the time the day ended. ) We made it to where we were going, shopped, ate, and decided to head home. We had barely gotten out of city limits when another warning light came on. This one claimed the engine was overheating. Sure enough, the guage was maxed out. We pulled over, checked under the hood, and waited, hoping it would cool off. Eventually, the guage lowered, and we were on the road again. We had no sooner picked up speed when the guage maxed out again. Once more, we pulled over, checked under the hood, waited, and tried again. Again, the temp guage maxed out and we pulled over beside a corn field. The website for James River Jeep showed they were closed, but my husband tried calling anyway. We got a hold of someone, and explained the situation. He asked who our salesman was and we told him it was Zack. He then said, "OK, I'll tell him tomorrow. " He did go on to apologize, but never asked if he could help us...knowing we were stranded! No advice. No offer to call or pay for a tow truck. He just told us again, "He (Zack) will have to take care of it tomorrow." Not having a choice, we then called a tow truck. We waited for HOURS, on the side of the road, next to a corn field, without a restroom, for the tow truck to show up (it's a VERY rural community.) My husband and I are a few years from retirement, but neither of us had ever had to use the service of a tow truck. We just got home. Our nice little Sunday drive in our "new" Jeep turned into an all day fiasco. Hopefully, James River Jeep will attempt to make this right. Quite honestly, at this point however, I'm pretty done with this whole transaction. Update: We drove the "new" Jeep home over 2 weeks ago, and have been unable to drive it since the day after bringing it home. After we were stranded over an hour from home, it got towed(courtesy of James River) to a local Jeep dealership. The mechanic looked into the over- heating issue, and informed us that there had previously been an issue with the water pump. Please note that we specifically asked at James River Jeep about the history of the vehicle and repairs before we considered purchasing. We were not told anything regarding the water pump. Now, we are supposedly waiting for another 2 weeks for the necessary part to arrive. Our first payment will soon be due, and we will only have driven the vehicle once! In the meantime, we have told James River Jeep that we'd like to forego this purchase, since they were not upfront with us regarding previous issues. They told us that they are only required to "try to fix" the Jeep, but they are not required to "take it back." They also told us last week that they were "meeting" together to try to determine what they could do to "make it right." They have not returned our calls since, and seem to be avoiding discussing the matter with us. The entire process has been a nightmare. I'm so thankful that our son is in law enforcement and works with lawyers on a regular basis. At least we aren't going into this blind and we have some direction. PLEASE RECONSIDER buying from this business!

A while ago we went here to get our Chrysler taken care of. They tried to charge us extra for warranty work, called my wife a Karen and mocked her to our faces. Since then I’ve gotten a new car but it’s still bugging me.

Everyone was very helpful. No high pressure sales. I actually enjoyed the car buying experience. I love my new vehicle! Thanks to Jad Saadoun.

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Communication was extremely poor on repairs. I don't fault them for the parts not being available but not communicating with me for a week and then not returning phone calls when they said they would is unprofessional. Very disappointed.

Everyone was so knowledgeable and helpful getting us into our first Jeep. Hunter, Zac and Daniel made the buying experience easy. We highly recommend James River Chrysler.

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The salesman was very kind, and direct. the manager very helpful. We bought the first car we had researched at this dealership. Thank you very much.

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Do not go here they will not be up front with you in their pricing and when you call to explain the extra charges called miscellaneous on your bill and that these charges were not as stated when you approved service, the owner, and service manager do not care. Poor customer service. Inflated bill. When complaint was made to owner he didn’t care. I would stay away from this place. Very bad service experience.

Manager Zac very unprofessional. Rude and not knowledgeable at all (or just not truthful) regarding Jeep vehicles. I purchased a vehicle there in 2022 and only came back because I love my jeep and also loved the staff that helped me then. This time it was a completely different experience with Zac. He did my trade in appraisal. He “low balled” me and when I said something he told me he must have appraised the wrong vehicle and blamed someone else.. He then sent me the prelim paperwork on it with the wrong vehicle. After he figured out it was wrong ... Read More

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DealerRater - Jun 30, 2025

Manager Zac very unprofessional. Rude and not knowledgeable at all (or just not truthful) regarding Jeep vehicles. I purchased a vehicle there in 2022 and only came back because I love my jeep and also loved the staff that helped me then. This time it was a completely different experience with Zac. He did my trade in appraisal. He “low balled” me and when I said something he told me he must have appraised the wrong vehicle and blamed someone else.. He then sent me the prelim paperwork on it with the wrong vehicle. After he figured out it was wrong vehicle (when I told him) he changed my trade in value. He was very rude and definitely not good at communicating. Not a people person. He is a prime example of why car salesmen get bad raps. Not sure I would ever come back after my experience with him, and him alone. I do understand that not everyone can get everything that they want when buying a used car. It’s not the message that he needs to work on, it’s the delivery of the message. VERY CONDESCENDING: I felt badly for my salesman, Hunter. He worked very hard to show me everything and explain all her could. Very accommodating. But he almost lost a sale due to the terrible experience I had with Zac. If I were a salesman and had to bring Zac out, I would be very careful. A good manager (especially in your business) can make or break a salesman’s year. If you are in sales you must do better, Zac.

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Highly recommend that you take your car buying business to the Awesome folks at James River Chrysler. Our salesman Brandon M. went above and beyond during our shopping experience. He went so far as to bring the vehicle to our home, so my wife could test drive after she got off work. Very kind and patient with us through entire process. Never felt any rush or pressure from the staff. Daniel in Finance was a pleasure to meet and work with. I told everyone that it was, BY FAR, the best automobile buying experience I have ever had!! They will ... Read More

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DealerRater - Jun 20, 2025

Highly recommend that you take your car buying business to the Awesome folks at James River Chrysler. Our salesman Brandon M. went above and beyond during our shopping experience. He went so far as to bring the vehicle to our home, so my wife could test drive after she got off work. Very kind and patient with us through entire process. Never felt any rush or pressure from the staff. Daniel in Finance was a pleasure to meet and work with. I told everyone that it was, BY FAR, the best automobile buying experience I have ever had!! They will Definitely be my first stop when it's time to make my next automobile purchase.

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The team was very helpful in our purchase of a new vehicle. Hunter sent us video walk throughs of vehicles before we made the hour and a half drive to the dealership. That was very helpful in our decision to purchase a vehicle from this dealership.

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We had a great experience purchasing my van! I really appreciate your help and the friendly service we received! Thank you so very much! Jad was a great person to work with!

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Brandon was a wonderful sales rep. Made the whole process enjoyable. It was quick, thorough and got exactly what we wanted. Even financing was delightful.

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I would highly advise against their service department. They replaced my transmission in 03/2025 and left loose bolts and oil cooler lines just dangling. They had zero accountability…. I took it back after my mechanic did an oil change and discovered the issues. They still didn’t get the everything tightened down after the second time. They lied to Stellantis by saying that there was oil leaking from the lines to get it covered under warranty. They still didn’t tighten down all of the bolts and left some loose at the driveshaft/differential that were making a god awful sound ... Read More

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Google - May 15, 2025

I would highly advise against their service department. They replaced my transmission in 03/2025 and left loose bolts and oil cooler lines just dangling. They had zero accountability…. I took it back after my mechanic did an oil change and discovered the issues. They still didn’t get the everything tightened down after the second time. They lied to Stellantis by saying that there was oil leaking from the lines to get it covered under warranty. They still didn’t tighten down all of the bolts and left some loose at the driveshaft/differential that were making a god awful sound and created a HUGE danger. Thankfully when I took it to Corwin Ram in Springfield (highly recommend them) and they fixed it correctly. Corwin waived the fee because my Ram warranty wouldn’t cover it and James River Ram again took ZERO accountability. Corwin didn’t want me stuck with a $300 bill for James River Ram’s shotty work, which I am thankful for. I left a review on their Facebook page and now they blocked me. If you can’t stand behind the work please don’t do it, especially if you can’t take the criticism. Ended up having to trade the truck in because I couldn’t trust the work….. I lost a large amount of money and I am planning on seeking any legal avenues to be made whole and about any recourse I may have. (I have call recordings, emails and pictures to back all of my allegations up.)

Just posting this as a warning. I would highly advise against their service department. They replaced my transmission in 03/2025 and left loose bolts and oil cooler lines just dangling. They had zero accountability…. I took it back after my mechanic did an oil change and discovered the issues. They still didn’t get the everything tightened down after the second time. They lied to Stellantis by saying that there was oil leaking from the lines to get it covered under warranty. They still didn’t tighten down all of the bolts and left some loose at the driveshaft/differential that ... Read More

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DealerRater - May 15, 2025

Just posting this as a warning. I would highly advise against their service department. They replaced my transmission in 03/2025 and left loose bolts and oil cooler lines just dangling. They had zero accountability…. I took it back after my mechanic did an oil change and discovered the issues. They still didn’t get the everything tightened down after the second time. They lied to Stellantis by saying that there was oil leaking from the lines to get it covered under warranty. They still didn’t tighten down all of the bolts and left some loose at the driveshaft/differential that were making a god awful sound and created a HUGE danger. Thankfully when I took it to Corwin Ram in Springfield (highly recommend them) and they fixed it correctly. Corwin waived the fee because my Ram warranty wouldn’t cover it and James River Ram again took ZERO accountability. Corwin didn’t want me stuck with a $300 bill for James River Ram’s shotty work, which I am thankful for. I left a review on their Facebook page and now they blocked me. If you can’t stand behind the work please don’t do it, especially if you can’t take the criticism. Ended up having to trade the truck in because I couldn’t trust the work….. I lost a large amount of money and I am planning on exploring any legal avenues and to see if I have any recourse for this bad repair that cost me lots of money. (I have call recordings, emails and pictures to back all of my allegations up.)

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We recently purchased a 2025 Jeep Grand Cherokee from James River, and Hunter was our salesperson. The entire experience was fantastic. Hunter was very helpful, knowledgeable, and made the process smooth and straightforward. He took the time to ensure we understood all the electronic and safety features of the SUV, which made us feel confident and comfortable with our new vehicle. Hunter also made sure our phones were properly connected to the car before we left, which was a great personal touch. The pricing was fair and transparent, with no pressure or hassle. The team at James River made buying our ... Read More

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DealerRater - May 12, 2025

We recently purchased a 2025 Jeep Grand Cherokee from James River, and Hunter was our salesperson. The entire experience was fantastic. Hunter was very helpful, knowledgeable, and made the process smooth and straightforward. He took the time to ensure we understood all the electronic and safety features of the SUV, which made us feel confident and comfortable with our new vehicle. Hunter also made sure our phones were properly connected to the car before we left, which was a great personal touch. The pricing was fair and transparent, with no pressure or hassle. The team at James River made buying our Jeep an easy and enjoyable experience. We highly recommend Hunter and the James River dealership to anyone looking for a great vehicle and excellent customer service. Thank you to Hunter and the whole team for doing such a great job!

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Don't go here they will try and take advantage of you and not offer a good price for your vehicle.

Gave them a shot because the salesperson was great and upfront about pricing. Unfortunately, things changed when it came time to finalize the deal. The finance manager bumped the price up by $1,000 simply because I wasn’t financing through them—something that was never mentioned in the listing. Felt misleading and left a bad impression despite the good start.

Hunter and Daniel were extremely professional in selling me a 2023 Dodge Charger. They answered every question I had and went above the call to make the experience easy and enjoyable. Easily the best dealership experience I have ever had.

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I left a review of this dealership when I bought my truck. It was a great experience. They gave me a good deal. The salesman was an absolute pleasure to deal with. And now I’ve had to deal with the service department twice and both times have been an absolute nightmare. The first time they offered to buy me two tires because the truck they sold me had crappy tires that had multiple holes in them. I thought wow what a great deal sure, let’s do it. I figured we put four brand new tires on they pay ... Read More

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Google - Apr 17, 2025

I left a review of this dealership when I bought my truck. It was a great experience. They gave me a good deal. The salesman was an absolute pleasure to deal with. And now I’ve had to deal with the service department twice and both times have been an absolute nightmare. The first time they offered to buy me two tires because the truck they sold me had crappy tires that had multiple holes in them. I thought wow what a great deal sure, let’s do it. I figured we put four brand new tires on they pay for two I pay for two. Little did they tell me that since I was paying for two I now was responsible for all the extra fees and alignment tire removal fee locator fee. I paid it and moved on. Today though, I will never be bringing my vehicle back to their service department when scheduling my appointment I told the guy on the phone that if it was not covered Through my extended warranty I would just do the work myself. I told him this multiple times because it was not expensive parts. He said everything should be covered. Come on in. We’ll take a look at it. So today I get down there they give me the rundown. I once again tell them that I shouldn’t be paying a diagnostics fee because I’ve been told that all this should be covered. She informed me that if it’s not, I would owe them $195. I said if it’s not, I don’t even want you guys to look at the truck. I told her and the scheduler the total amount for the parts would be $185 and that if nothing was covered, I would do it myself. Needless to say they did look at the truck. The parts were not covered now I’m at $195 and I’m still gonna have to fix the problems myself and be out another $180. Honestly, buy a truck from here and never take it to the Service department if you want my honest opinion. Edit Also forgot to mention they wanted to keep my truck overnight never in my life. Have I scheduled an appointment and not had the diagnostics and work done unless they have to order part same day schedule an appointment for you guys to have my truck for however long you want

I recently bought a Mustang Mach-e from James River Jeep, and the overall purchase experience was flawless. They had the car ready for a test drive without much notice, and the support from Mike Manning in sales was incredible. From helping navigate the paperwork to helping with shipping the vehicle out of state, Mike and his team were great to work with. The price was excellent, and the support was bar-raising. Probably the best car purchase experience I’ve ever had.

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One of the best purchases I’ve ever experienced. Rich Womack, car advisor, made things happen with no stress. I wish all automobile purchases were like this one. The team at James River Jeep were great to work with. Thanks for the great used truck buying experience.

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Not only did it take 2.5 years to schedule service for a recall, it likely never would have been scheduled if I didn't constantly follow up because they will not communicate with you. This morning I had an 8:00 am appointment for which I showed up at around 7:45. I waited inside, awkwardly standing alone, waiting for assistance. It was nearly 8:15 before I asked if someone could help. I haven't been here in a while, so while the service people thought it funny, I didn't know I was suposed to pull right in, it was a bit frustrating as I ... Read More

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Google - Apr 1, 2025

Not only did it take 2.5 years to schedule service for a recall, it likely never would have been scheduled if I didn't constantly follow up because they will not communicate with you. This morning I had an 8:00 am appointment for which I showed up at around 7:45. I waited inside, awkwardly standing alone, waiting for assistance. It was nearly 8:15 before I asked if someone could help. I haven't been here in a while, so while the service people thought it funny, I didn't know I was suposed to pull right in, it was a bit frustrating as I watched 3 sales people walk in an put, 2 service people look at me standing at the desk, and one sales guy pop a squat and play on his phone. Not one person said a word to me. I was going to shake it off and just get in and get out but then I find out they didn't have a shuttle ready to take me home so I could be on time for work, which was promised. They didn't know where it was or when it would be back, and I had finally decided I had enough. This dealership is the worst about communicating, and they didn't even try to ask if needed help, even though I parked in the service parking space, I waited by the service center desk, in a place I obviouslydon't work, but I guess that is pretty funny. I wasted an entire morning, gas, and energy getting to ozark from springfield for an appointment I had to chase down for two years. But I'm glad they got a good laugh at me for not knowing the process that they never communicated. I'm glad I drove all the way to ozark just for that. I left pissed off, and I will NEVER come back to this dealership. Corwin got me scheduled for the same service tomorrow, on zero notice... all of my future business will go to them and i wouldn't recommend this nightmare to anyone.

I never write bad reviews. But this was such a huge purchase. I just want to warn buyers like me. I bought a vehicle from this company and one month later the breaks went out on me while I was driving. It was so scary, the truck jerked into the other lane into oncoming traffic. I almost died. I took it to the mechanic he said not only did your breaks fail, the front right tire is falling off. He told me I need to get in contact with the seller because it was so unsafe. I told him they ... Read More

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Google - Mar 11, 2025

I never write bad reviews. But this was such a huge purchase. I just want to warn buyers like me. I bought a vehicle from this company and one month later the breaks went out on me while I was driving. It was so scary, the truck jerked into the other lane into oncoming traffic. I almost died. I took it to the mechanic he said not only did your breaks fail, the front right tire is falling off. He told me I need to get in contact with the seller because it was so unsafe. I told him they sold it to me “as is.” He told me that doesn’t matter they have a right to sell me a safe vehicle. So I contacted the guy that sold it to me and he never replied. I have thought about this for months. If you are going to buy from here do a thorough check. Buyer be warned.

The after service and empty promises of James River was horrible. We bought a car that had two broken key fobs. They told us when we bought the car that they were broken and they would get new fobs made. I dealt with them for four months trying to get them to follow through. Now I have to pay for the fobs and to get the after market security system removed to be able to register the new fobs. They would always say they were going to figure it out and call me back. Complete liars with no call back ... Read More

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Google - Mar 1, 2025

The after service and empty promises of James River was horrible. We bought a car that had two broken key fobs. They told us when we bought the car that they were broken and they would get new fobs made. I dealt with them for four months trying to get them to follow through. Now I have to pay for the fobs and to get the after market security system removed to be able to register the new fobs. They would always say they were going to figure it out and call me back. Complete liars with no call back ever. I've called and spoke to multiple people over twenty times in those four months. So if you want to buy from them don't allow them to make any promise for after the sale.