Customer Testimonials
Zach was awsome he explained all details answered all questions. Cant wait to drive my jeep.
Absolutely amazing customer service. I went in and knew what I wanted, and they definitely delivered! I will recommend anyone to James River CDJR for their next used or new vehicle. Brandon Marek has top notch customer service and was not pushy. This is what I look for in a dealership. Thanks again for the 2023 Ford Edge!
I had a great experience purchasing my vehicle here. The entire process was simple, straightforward, and hassle-free from start to finish. The staff was friendly, knowledgeable, and respectful of my time—no pressure, no gimmicks. They answered all my questions clearly and helped me find exactly what I was looking for. Easily the easiest and most transparent car buying experience I’ve ever had. Highly recommend this dealership to anyone looking for a smooth, honest deal.
Just purchased a Honda Pilot from James River Jeep, with Brandon Marek. The purchase went great and the were no unexpected issues with anything, including the Sales Mgr. or the Finance Mgr. Everyone was great to work with and took time to understand our position with the the deal, making negotiations easy and very business like. I would highly recommend this dealership and Brandon as your sales person!
Manager Zac very unprofessional. Rude and not knowledgeable at all (or just not truthful) regarding Jeep vehicles. I purchased a vehicle there in 2022 and only came back because I love my jeep and also loved the staff that helped me then. This time it was a completely different experience with Zac. He did my trade in appraisal. He “low balled” me and when I said something he told me he must have appraised the wrong vehicle and blamed someone else.. He then sent me the prelim paperwork on it with the wrong vehicle. After he figured out it was wrong ... Read More DealerRater - Jul 1, 2025
Zach made the process easy and quick and was very professional
We are so grateful for Daniel Smith and the team at James River! Daniel found us the perfect vehicle for our family and meticulously inspected our options and advocated for us to get the BEST preowned option that fit our budget. Highly recommend!
Highly recommend that you take your car buying business to the Awesome folks at James River Chrysler. Our salesman Brandon M. went above and beyond during our shopping experience. He went so far as to bring the vehicle to our home, so my wife could test drive after she got off work. Very kind and patient with us through entire process. Never felt any rush or pressure from the staff. Daniel in Finance was a pleasure to meet and work with. I told everyone that it was, BY FAR, the best automobile buying experience I have ever had!! They will ... Read More DealerRater - Jun 21, 2025
The team was very helpful in our purchase of a new vehicle. Hunter sent us video walk throughs of vehicles before we made the hour and a half drive to the dealership. That was very helpful in our decision to purchase a vehicle from this dealership.
Hunter was very helpful during our process of looking at a new vehicle. He sent me videos with walk throughs of certain ones, and even brought another vehicle to the lot for us to look at.
Everyone was friendly, professional and timely. No haggling and we got a vehicle in the price range we were looking for.
We had a great experience purchasing my van! I really appreciate your help and the friendly service we received! Thank you so very much! Jad was a great person to work with!
Highly recommend that you take your car buying business to the Awesome folks at James River Chrysler. Our salesman Brandon M. went above and beyond during our shopping experience. He went so far as to bring the vehicle to our home, so my wife could test drive after she got off work. Very kind and patient with us through entire process. Never felt any rush or pressure from the staff. Daniel in Finance was a pleasure to meet and work with. I told everyone that it was, BY FAR, the best automobile buying experience I have ever had!! They will ... Read More Google - Jun 20, 2025
Had a great experience purchasing my car! Will definitely consider going back and referring friends!
Brandon was a wonderful sales rep. Made the whole process enjoyable. It was quick, thorough and got exactly what we wanted. Even financing was delightful.
Quick, friendly and easy experience!
Compared to my less than pleasant experience at Thompson Cadillac GMC, these guys were so easy to deal with. None of the back and forth between the sales person and the sales manager waiting forever to get a deal done. The sales manager came right out and made the deal happen in about 15 minutes!! That is the way business should be done! I would recommend these guys, and our salesman Hunter was very nice and easy to work with. Kudos!
Had a great experience with Brandon today. He made the sales process so easy. Very personable and professional. If you need a great vehicle, go see Brandon! Also the quickest new car purchase I have ever had.
Our sales person, Shawn Watkins and Zach Blasiek, were great and they worked hard to get us a good deal. However, the {used} Pacifica van we got obviously did not go through a thorough check out or the person doing the checking did a poor job. After driving it about 50 miles, the blind spot system stopped working, the recirculation door motor constantly ticks even when the vehicle is not running (it is cycling back and forth), the tire inflator was missing, and the cabin air filter was filthy. Having to pay to fix these problems is not acceptable.
Wonderful experience. Honest, straight to the point and we got a deal done fast. Thank You all very much!
great
Experience was fantastic Thanks to Corey Brian Zac Whit And my sales rep nick I would recommend buying cars at this place
If you’re looking for a new Jeep, this is the place! Excellent customer service! They made the process easy and the staff is amazing. Hands down recommend James River CDJR!! Ask for Hunter McConnell!!
Brandon in sales was great to work with on the remote purchase of my Jeep Wrangler. (Online purchase from Georgia, My first online purchase of a vehicle.) I contacted him right before Memorial Day weekend, as I had seen the vehicle in an online search. Even though they were very busy over the weekend with onsite sales, he was great with communication, sent a personalized video of the Jeep, helped coordinate with my friend who lived locally to come do a test drive, prompt response to all my questions, worked to coordinate conversations between myself and financing, and was patient ... Read More Google - Jun 7, 2025
Great place Thank you Lucas Bryant you are very nice
I dread most dealerships, but definitely enjoyed this experience! Most friendliest, and enjoyable transaction I have ever had. From start to finish! Riley > Zack > Daniel > Cory … Best team! Felt like we’ve known each other for years! Thank you!!
Very nice people.
Rich was absolutely amazing! He was a great help, very personal, and professional. We couldn't ask for a better experience!
Shortest time spent at a dear when finishing paperwork.
We recently purchased a new vehicle at James River CDJR, and had an amazing experience, thanks to our salesman Shawn Watkins! He went above and beyond to ensure that we had the perfect fit for our needs, answered all questions, and made sure every detail was taken care of. His professionalism made the entire process smooth and enjoyable. Highly Recommend!!
Buying our Wagoneer from James River DJR was so easy. Great experience, and Jad was nice with work with. He was fun and professional, very knowledgeable about their vehicles.
I really enjoyed working with Brandon Marek while purchasing my new Wrangler. He was super patient and answered all of my questions. I really appreciate the fact that he didn’t pressure me at all. I highly recommend him.
Brandon was professional and did not make me fill pressured at all he actually worked to get us a deal and took in a trade that was really not worth much the whole team was great I highly recommend them
Mike was very thorough, very knowledgeable, customer friendly, and a pleasure to do business with. Very nice facility.
Just posting this as a warning. I would highly advise against their service department. They replaced my transmission in 03/2025 and left loose bolts and oil cooler lines just dangling. They had zero accountability…. I took it back after my mechanic did an oil change and discovered the issues. They still didn’t get the everything tightened down after the second time. They lied to Stellantis by saying that there was oil leaking from the lines to get it covered under warranty. They still didn’t tighten down all of the bolts and left some loose at the driveshaft/differential that ... Read More DealerRater - May 15, 2025
We recently purchased a 2025 Jeep Grand Cherokee from James River, and Hunter was our salesperson. The entire experience was fantastic. Hunter was very helpful, knowledgeable, and made the process smooth and straightforward. He took the time to ensure we understood all the electronic and safety features of the SUV, which made us feel confident and comfortable with our new vehicle. Hunter also made sure our phones were properly connected to the car before we left, which was a great personal touch. The pricing was fair and transparent, with no pressure or hassle. The team at James River made buying our ... Read More DealerRater - May 13, 2025
Had a good experience buying a car here. Hunter McConnell, the salesman, was friendly and didn't pressure me or try to steer me into anything I didn't want. Would recommend.
Hands down the best service dept around. I will drive out of my way and pass other dealerships to be taken care of by Ryan and the service team here! Thankful for kind and honest people still out there!
Buyer Beware!!!
Bought a used Jeep from JAMES RIVER Jeep in Ozark, MO. Test drove vehicle at dealership and made a deal on vehicle. Signed paperwork on vehicle. Salesman took vehicle to wash and put plates on. Brought vehicle back to me with engine light on. Told by dealership not to worry about it, was near closing time, and to bring vehicle back and they would handle it no problem!!
Returned to the dealership and salesman was off that day. They brought out the head asshole and told me they were not going to fix it and he didnt care ... Read More Google - May 7, 2025
Hunter and Daniel were super helpful helping me get in a 2023 Dodge Charger SXT. If they weren't so far from home, I'd go here for any car services.
Shawn and Brandon helped me purchase a car! Very good service and very patient! All around kind!!
Shawn was fantastic he is very knowledgeable about the vehicles. He answered so many of our questions so therefore we purchased a hybrid
I recently went to James River Jeep shopping for an SUV. I was assisted by salesman, Hunter McConnell. He was courteous, attentive, and knowledgeable. Hunter and other staff were very helpful to me and my family. They were good to work with and offered a fair deal for the vehicle we purchased.
It was a great experience. Very helpful staff and the process was easy.
Shawn Watkins gave us exceptional service while buying our daughters Toyota Camry. We would certainly be thrilled to work with Shawn should we purchase another vehicle. Thanks again Shawn!
Brandon and Lahtee were amazing. I was anxious as it was my first time purchasing a car and they made me feel comfortable, worked with my budget, and got me in the car I wanted! I would absolutely recommend chatting with either one of them for future purchases!
Rich was an amazing salesman! From beginning to end. Awesome communication! As well as Zac, and Daniel Smith. Everyone is top notch !! Highly recommend this dealership!
Staff is so kind, patient, and helpful, answered all my questions! JRJ website makes it very easy to find what you are looking for, and has all the information you need to help you select a vehicle and get ready for a test drive! This is my second purchase from JRJ, I would not want to buy from any other dealer (no offense to them!)! I trust their sales, and services! Big shout out to Shawn, who is going out of his way to deliver my Jeep to me personally!!!
Friendly and helpful, not pushing got me in the right auto
Hunter is very well educated on Jeep products.
Hunter and Daniel were extremely professional in selling me a 2023 Dodge Charger. They answered every question I had and went above the call to make the experience easy and enjoyable. Easily the best dealership experience I have ever had.
The dealership had the exact Jeep I wanted. Shawn , made this an easy process. I will keep coming back because he's my new Jeep guy.
Hunter and Shawn are great salesmen. Everything was amazing and I will definitely be back for all my service needs and cars.Brian in finance was great too.
Highly recommend Jad and his team at James River CDJR!
I recently bought a Mustang Mach-e from James River Jeep, and the overall purchase experience was flawless. They had the car ready for a test drive without much notice, and the support from Mike Manning in sales was incredible. From helping navigate the paperwork to helping with shipping the vehicle out of state, Mike and his team were great to work with. The price was excellent, and the support was bar-raising. Probably the best car purchase experience I’ve ever had.
I recently bought a Mustang Mach-e from James River Jeep, and the overall purchase experience was flawless. They had the car ready for a test drive without much notice, and the support from Mike Manning in sales was incredible. From helping navigate the paperwork to helping with shipping the vehicle out of state, Mike and his team were great to work with. The price was excellent, and the support was bar-raising. Probably the best car purchase experience I’ve ever had.
Great experience all the way around. Got exactly the vehicle we wanted at a great price with a good trade value.
One of the best purchases I’ve ever experienced. Rich Womack, car advisor, made things happen with no stress. I wish all automobile purchases were like this one. The team at James River Jeep were great to work with. Thanks for the great used truck buying experience.
I purchased a great used truck for a great price. To top it off I bought it from car advisor Rich Womack. He was great at it and worked on making it happen. Each key part was a great experience and very comfortable. Thanks to the team at James River Jeep for the great car buying experience. You’re the man Rich!
Great dealership, worked with us to get what we wanted, and they were fast.
Great sales experience. Great vehicle, impressed by service dept. vehicle was detailed very well, gas was full, no pressure, no B.S. some other dealers , take note.!
Amazing place to get an alignment done very professional , kind and very knowledgeable!!
We recently traded in our Wrangler Sport for a Sahara at James River Jeep, and the experience couldn’t have gone smoother. From start to finish, the team was incredible. Our salesman Rich was especially fantastic—he made sure our new Jeep was absolutely flawless and even switched out our weather mats and plates in the rain!
Zac, the new car manager, along with Daniel and Brian in finance, made the process incredibly easy. Most of the deal was worked out over email and text, and I don’t think I’ve ever spent less time in a dealership signing ... Read More Google - Apr 6, 2025
Called about a truck that unfortunately sold before we could get to the dealership, but the sales team was so attentive. They sent videos and answered all of our questions since they new we were 6 hours away. We even received a call later in the week about another truck they were getting on the lot. Highly recommend.
Shawn was resourceful, patient and kind. He knew the Jeep inside and out. Make no mistake, we will be recommending Shawn to everyone we know that are in the market for a new car!!!
Jad is by far TOP Notch! Greeted me at the door with an umbrella in the pouring down rain. He also had the truck I was looking at pulled inside for me to look over. Jad has an amazing personality and makes the process really smooth. He absolutely goes above and beyond for his customers and tries to help as much as possible. One thing that sets Jad apart from the rest is his ability to guide you through the process as if he were buying the vehicle along your side and not just selling you a set of keys. ... Read More Google - Mar 14, 2025
This was the best experience I've ever had buying a vehicle. I drove 3 hours to get there and would do it again. The people are all great, especially Zack! The process was fast, selection was great. No pressure just great service.
I bought a newer Ram pickup from them. I was able to call and ask questions and easily schedule an appointment. My salesman was Lucas and he reached out before my meeting and continuously after the sale was completed to make sure I had gotten everything rolling financially and the truck was fine.
Excellent experience-I shopped on line for a vehicle,came across James River Jeep they had excellent choices in my price range with low mileage newer models. I flagged a couple of choices they immediately contacted me to test drive the choices. Never had any hard sales or pushy sales. They let me enjoy the task of finding my vehicle. Will definitely refer them to anyone and will choose them again.
Absolutely great experience!
Hunter was great to work with. Had a smooth easy purchase. Would recommend this dealership to others. Love my JEEP! BEEPBEEP🐤
If you are looking for a new or pre-owned vehicle stop by and ask for Hunter. He was very helpful in our buying process. He even recommend an custom shop for a PPF ( paint protectant film) we had installed on the hood of the jeep. I am well pleased with Hunter and James river jeep, And somo customs that Hunter recommended.
We just bought a Wagoneer at James River Jeep and the experience was fantastic, we had Daniel as a salesman and he was great!! He was very attentive and responded anytime I had a question quickly and searched until he found the perfect car and even came in on his day off the day we made our purchase. I would recommend him to anyone looking for a car.
SHAWN!!! great guy, he got me in my vehicle in no time with great conversation. thank you!
Sales man was very nice
We love James River Chrysler Dodge Jeep RAM. Lucas was fantastic! He helped me and my husband buy my first car and was a huge help along the way. His strengths are that he is very communicative and easy to reach with any questions you have. Highly recommend!
Had a great experience at this dealership. Our salesperson, Lucas Bryant, was knowledgeable and attentive. I really appreciated their low pressure approach. Really felt like I got the best deal possible. And then, picking up an immaculately detailed vehicle with a full tank of gas was the cherry on top.
Had a fantastic experience with Lucas and the team here!
I came from Arkansas to purchase my new vehicle and I began working with Lucas over the phone the day prior. He immediately understood that I couldn’t spend much time at the dealership in addition to my commute, so he had all of the paperwork ready to go and the car I was interested in pulled up front when I arrived! Lucas was very efficient & incredibly respectful of my time. Usually buying a car is a stressful experience, but Lucas made it seamless!
We recently bought a new Ram and visited several dealerships in the area, but Lucas stood out by far. His customer service was top-notch. He was knowledgeable, patient, and genuinely cared about making sure we got exactly what we wanted. If you’re in the market for a vehicle, I highly recommend asking for Lucas. He made all the difference!
I purchased my 2017 Kia Soul from James River last summer. I had a great experience working with Lucas who did everything he could to make sure everything went smoothly. Definitely recommend giving him a call if you're looking for a new or new to you vehicle!
The easiest car buying experience I have ever had. Everyone at James River CDJR made us feel welcome. Lucas, our salesman, was phenomenal. He communicated throughout the entire process and followed up a few days after the purchase. We already had our financing approved, but they were able to get us a lower APR. James River CDJR will be our first stop when we are ready for another purchase.
Absolutely love my new Jeep! Lucas is very knowledgeable and friendly and was amazing to work with, it was a quick and easy process.
I had a very good experience with everyone works there when I stopped by get a informations about my future car, specially Shawn Watkins, his clear explanations and attentiveness, and patience. I wasn't planing on buying anything on that day but I came out with my new wrangler. Thanks Shawn again and You made me very happy. Kj. I'm highly recommend Shawn to my friends.
We worked with Lucas Bryant and he was amazing to work with! Very down to earth and it felt like we were having a conversation with him and not getting a sales pitch! We highly recommend going in and talking to him if you find a vehicle you like!
I custom ordered my Jeep through Matt. Got exactly what I wanted with no high pressure sales, which is important to me. He continues to keep in contact and I have recommended James River several times! Entire service staff has been awesome.
Matt in Sales was great! He took good care of me during my purchase.
MATT AND LUCAS BYRANT ARE MY GO TO. Even after I purchased my renagade they still answer my calls promptly! Always very polite and quite good looking you men. Always a pleasure to do business with them and recommend all my friends and coworkers to them ❤️
Matt was amazing to work with! He made the process of finding the vehicle that fit my family the best! He went above and beyond to make sure that I was able to get into my dream jeep!
Bought a beautiful Grand Wagoneer over the weekend! Our sales man Rich was absolutely amazing! 10/10 recommend
Just purchased our 4th car from James River Jeep. Rich Womack was the salesman each purchase. He listens and works hard to find the right car and the right deal. When looking for your next car stop in and ask for Rich.